LifeStanceHiring

Intake Manager

  • USD 59,000 to 65,000 per year
  • Remote, United States
  • Lead
  • Posted 5 days ago
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In one line

Lead a team of intake coordinators at a behavioral health contact center, handling the first steps of patient intake.

About the role

The intake department is where patients first reach the practice, so speed and accuracy matter. The manager coaches coordinators, tracks service metrics and keeps policies such as HIPAA and PCI in force.

At a glance

Pay
USD 59,000 to 65,000 per year
Remote scope
Remote, United States
Seniority
Lead
Skills
Electronic Health Records, Appointment scheduling, Contact center software, KPIs, HIPAA, PCI
Posted
30 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Run daily intake operations and keep service and quality benchmarks
  • Coach, mentor and review a team of intake coordinators
  • Track KPIs and turn the numbers into reports
  • Resolve escalated patient concerns with intake staff and other teams
  • Deliver training for new and current intake staff

What they look for

  • Experience leading a team in a behavioral health contact center
  • Quick to learn EHR, scheduling, phone and contact center systems
  • Comfortable with metrics, reporting and performance goals
  • Strong coaching and communication skills

Benefits

  • Medical, dental, vision, life and disability insurance
  • 401k with employer match, paid parental leave, PTO and holidays

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Claude

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Connector URL
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Muse

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Muse is available in the US only for now.

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How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Intake Manager as a remote role for candidates in the United States.

What does this job pay?

The posting states USD 59,000 to 65,000 per year.

What experience is needed?

It is a lead role. The posting asks for: experience leading a team in a behavioral health contact center; quick to learn EHR, scheduling, phone and contact center systems; comfortable with metrics, reporting and performance goals. Skills it names include Electronic Health Records, Appointment scheduling, Contact center software, KPIs.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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