A digital retail bankHiring

Vulnerable Customer Advisor

  • GBP 26,230 to 30,620 per year
  • Remote, United Kingdom
  • Full-time
  • Mid-level
  • Posted 7 days ago
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In one line

Phone and chat support role helping bank customers in hard situations, from money worries to mental health crises. Remote, with shifts between 6am and 10pm any day of the week.

About the role

Part of a specialist team that handles escalations from other advisors and adjusts accounts so people in difficulty can keep control of their money.

At a glance

Pay
GBP 26,230 to 30,620 per year
Remote scope
Remote, United Kingdom
Seniority
Mid-level
Employment
Full-time
Skills
Customer Service, Account Adjustments
Posted
28 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Take escalations from other customer service advisors by phone and in app chat
  • Help customers with addictions make account changes that support their recovery
  • Talk with people who cannot afford basic necessities and point them to the right support
  • Advise other advisors on wording, tone and next steps for vulnerable customers

What they look for

  • Experience working with vulnerable people
  • Confidence handling a high volume of sensitive calls
  • Ability to juggle difficult conversations and set priorities
  • High empathy and compassion, with firm personal boundaries and resilience
  • Availability to start on 18 January 2027 and attend eight weeks of full-time training, Monday to Friday, 9am to 5.30pm

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Vulnerable Customer Advisor as a remote role for candidates in the United Kingdom.

What does this job pay?

The posting states GBP 26,230 to 30,620 per year.

What experience is needed?

It is a mid-level role. The posting asks for: experience working with vulnerable people; confidence handling a high volume of sensitive calls; ability to juggle difficult conversations and set priorities. Skills it names include Customer Service, Account Adjustments.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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