General MotorsHiring

Zone Manager, Parts and Service

  • Remote, United States
  • Lead
  • Posted 6 days ago
In one line

Field role leading a team that supports dealerships on parts revenue, service retention and warranty administration, with travel to dealers up to half the time.

About the role

Zone revenue, customer retention and the overall dealer experience sit with this person. The job covers service and parts operations, dealer operating reports and fixed ops analysis, plus coaching a team of sales and service professionals.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Microsoft Excel, Data analytics, Sales Reporting Tool, Net Promoter Score
Posted
23 Oct 2026
Last checked
28 Oct 2026

What you will do

  • Own zone revenue, customer retention and the overall customer experience
  • Review dealer marketing and merchandising and recommend ways to raise service lane traffic
  • Track KPIs such as NPS, retention, training compliance and engagement
  • Adapt processes, systems and tools as the industry changes

What they look for

  • Bachelor's degree or equivalent professional experience
  • Seven or more years in sales, service or operations with revenue growth results
  • Knowledge of automotive service operations, warranty processes and customer experience
  • Willingness to travel up to 50 percent
  • Proficiency in Microsoft Excel for analysis and reporting

Nice to have

  • Three or more years leading and coaching a team
  • Experience with data analytics tools to find actionable insights

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Questions about this job

Is this job fully remote, and from where?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: bachelor's degree or equivalent professional experience; seven or more years in sales, service or operations with revenue growth results; knowledge of automotive service operations, warranty processes and customer experience. Skills it names include Microsoft Excel, Data analytics, Sales Reporting Tool, Net Promoter Score.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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