Account Director

About the role

A quota-carrying role focused on growing revenue in existing mid-tier accounts through upsells and cross-sells, while keeping clients healthy and retained. The person leads expansion talks and quarterly reviews alongside customer success colleagues.

What you will do

• Own upsell and cross-sell revenue goals for a set of existing tier 2 accounts, meeting retention targets
• Build and track the expansion pipeline across quarters with accurate forecasting and clean records
• Meet weekly with customer success managers to review account health, churn risk and growth chances
• Lead expansion discussions from discovery and value selling through pricing and closing, including reviews
• Share feedback and escalate blockers or trends that affect growth across the customer base

What they look for

• At least three years in mid-market or enterprise account growth or expansion sales in SaaS or B2B
• Record of finding, leading and closing renewals, upsells and cross-sells with existing clients
• Comfort working across teams in a shared account model
• Strong communicator able to steer strategic talks and sway decision makers
• Confident managing a pipeline, forecasting accurately and keeping CRM data tidy
• Analytical and data driven, able to spot trends and turn them into insights

Nice to have

• Background in digital accessibility, compliance or related SaaS markets