Remote job · Management

Director, Product Automation

Remote (US)
A global social media solutions provider
Posted 8 Oct 2026

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About the role

A founding leadership role owning automation and AI strategy across products and service delivery, so client work in community management, insights and social listening becomes faster and more precise.

What you will do

Own the automation and AI strategy for products and service delivery
Evaluate, pilot and choose tools that speed up core services without lowering quality
Define a standardized, scalable automation blueprint for service offerings
Build reporting that measures efficiency gains, quality and margin across the platform ecosystem
Work with operations, product marketing and growth to shape external positioning and messaging
Champion a company-wide narrative on AI-enabled, human-powered work and mentor teams on automation literacy

What they look for

A record of taking automation or AI from concept to measurable operational impact
Strong cross-functional collaboration with marketing, delivery and executive stakeholders
Familiarity with social media and community management

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