AI Developer / Software Engineer

About the role

Develop and improve a voice AI product for quick serve restaurants, spanning engineering, LLM work, dialog analysis and customer collaboration on a live system used at scale.

What you will do

• Review real drive-thru dialogs, assess performance and spot accuracy and experience improvements
• Gather business requirements with customers and internal stakeholders and implement matching application logic
• Shift effort across engineering, AI, conversation analysis and customer work as needs change

What they look for

• Degree in computer science, computational linguistics, speech processing or a related field, or equivalent experience
• At least one year as a software developer or AI engineer
• Excellent spoken and written English and strong customer-facing communication
• Analytical and creative thinking with sharp attention to detail
• Accountable and able to deliver within demanding deadlines

Nice to have

• Experience with conversational voice or chat dialog systems or production NLU/NLP solutions
• Fine-tuning or training NLP or LLM models
• Embeddings, vector databases and RAG
• Java 17, REST and SOAP web services, SQL databases, GitLab and CI/CD, Spring Framework

Benefits

• 24 days of annual leave accruing at two days per month plus paid sick leave
• MacBook Pro and other needed hardware shipped to the employee
• Annual 360-degree performance appraisal driving promotions and raises
• Onboarding buddy system and a large course library for learning and certifications
• Paid Claude Enterprise subscription and access to other professional tools