Remote job · IT and software
Amazon Connect Support Engineer
In one line: Amazon Connect Support Engineer is a remote role in the United States at a technology services company.
- Remote (US)
- A technology services company
- Posted 15 Oct 2026
Apply with Keywordise AI
Upload your CV and Keywordise tailors your CV and cover letter to this job and applies for you. 7-day free trial, no card.
Apply with Keywordise AIPrefer your AI assistant? Apply from Claude or ChatGPT
Add Keywordise to your assistant as a connector, sign in, then send it this prompt. It applies for you through Keywordise.
https://keywordise.com/mcpApply to Keywordise job sqj33s33lxAbout the role
Support and maintain AWS-based contact center environments, keeping them highly available through monitoring, troubleshooting and observability work.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, United States
- Posted15 Oct 2026
- Last checked19 Oct 2026
What you will do
- Design and enhance proactive monitoring for the AWS Connect contact center platform
- Build end-to-end interaction flows in Splunk to strengthen diagnostics
- Maintain CloudWatch dashboards as a complementary monitoring solution
- Coordinate with vendor partners to improve operations and monitoring frameworks
What they look for
- Four or more years of IT experience with exposure to contact center as a service environments
- Experience monitoring and troubleshooting production contact center systems
- Two or more years of hands-on work with Splunk and CloudWatch
- Practical AWS experience including Lambda, Amazon Connect and load balancers
- Scripting ability in Python or JavaScript for automation
- Strong communication and teamwork across technical teams
Nice to have
- Experience with NICE CXone or Genesys contact center platforms
- Familiarity with Zabbix monitoring
Benefits
- Comprehensive compensation and benefits package including health insurance
- Language courses and a relocation program
- Remote work flexibility
- Certification programs, mentorship and internal mobility opportunities
- Inclusive multicultural environment with team-building events
Questions about this job
Is this a remote job, and where can I work from?
Yes, it is listed as remote, aimed at candidates in the United States.
What does this job pay?
No pay range is stated in the posting.
What experience is needed?
The posting asks for: four or more years of IT experience with exposure to contact center as a service environments; experience monitoring and troubleshooting production contact center systems; two or more years of hands-on work with Splunk and CloudWatch.
How do I apply with Keywordise AI?
Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.
How it works
- 1Upload your CVSign up with Google or your email and add your CV. It takes about a minute.
- 2We tailor your applicationKeywordise writes a CV and a cover letter for this job from your real experience.
- 3We apply for youYour application goes to the employer and you follow it in your dashboard.
More remote IT and software jobs
- Senior Software Engineer (.NET/C/Azure)A technology services contractor · Remote (US)
- Senior NetSuite ConsultantA business software consulting firm · Remote (US)
- Senior Product Marketing ManagerA cybersecurity internet intelligence company · Remote (US)
- Senior Corporate Enterprise Platform Engineer, WindowsA technology company with a corporate engineering function · Remote (Canada)
- Open Source Code Licensing ContributorA software code licensing marketplace · Remote (Serbia)
- .NET Developer (Azure APIM)A software services contractor for healthcare clients · Remote, worldwide
Browse more: Remote IT and software jobs · Remote jobs in the United States · Remote IT and software jobs in the United States
Explore more: remote jobs, the Keywordise Job Market Index, the blog.