Humana Government Business, Inc.Hiring

Associate Director, Process Improvement

  • Remote, United States
  • Full-time
  • Lead
  • Posted 2 days ago
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In one line

Leadership role over process improvement and CRM testing teams, tied to a government healthcare contract; US citizenship required.

About the role

Process improvement work sits at the centre: documenting, testing and refining CRM processes across people, technology and operations. The position is contingent on the organisation winning and transitioning into a new contract.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Employment
Full-time
Skills
Lean, Six Sigma, Process mapping, CRM, UAT, Design thinking
Posted
27 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Lead a team of process improvement specialists and CRM user acceptance testers
  • Set and carry out plans for customer service operations and lead change across the organisation
  • Keep processes documented and reviewed, and support contract transition deliverables with the transition team

What they look for

  • Experience leading cross-functional teams that include CRM testing staff
  • A record in strategic planning, change leadership and large contract transitions
  • Lean and Six Sigma skills, process mapping, and knowledge of government contract compliance

Nice to have

  • An advanced degree such as an MBA or MHA

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Questions about this job

Can I do this job remotely, and from which countries?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: experience leading cross-functional teams that include CRM testing staff; a record in strategic planning, change leadership and large contract transitions; lean and Six Sigma skills, process mapping, and knowledge of government contract compliance. Skills it names include Lean, Six Sigma, Process mapping, CRM.

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Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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