Case Manager Assistant

About the role

Supports a U.S. personal injury law firm with records retrieval and daily administrative help for assigned case managers. Keeps pre-litigation cases moving by securing missing records and tracking treatment updates.

What you will do

• Build complete case files by requesting medical records, bills, police reports, photos and insurance documents
• Follow up consistently with hospitals, providers, imaging centres, employers and government agencies on outstanding requests
• Upload and label case documents accurately in Litify and keep files organised
• Support case managers with updates, administrative tasks and clear communication about outstanding items
• Keep client, treatment, provider and insurance details accurate through the pre-litigation process
• Help prepare demands by spotting documentation gaps and following through until records and bills are complete

What they look for

• Prior experience at a U.S. personal injury law firm, including retrieving medical records and bills
• Ability to handle both records clerk and case manager assistant duties, including treatment tracking and demand preparation
• Strong written and spoken English for contact with clients, providers and insurers
• Excellent organisation and attention to detail, with independent follow-through on many cases and deadlines
• Proficiency in Microsoft Word, Excel and Outlook, plus Litify or a similar legal case management platform
• Full-time availability on the given schedule with reliable internet, suitable equipment and a dedicated workspace

Nice to have

• Direct Litify experience for organising documents, updating cases and tracking requests
• Experience requesting HIPAA authorisations and maintaining treatment updates
• Experience coordinating with several medical providers and handling high volumes

Pay

USD 1,300 to 1,400 per month