CereCoreHiring

Client Support Analyst

  • Remote, United States
  • Entry-level
  • Posted 10 days ago
In one line

Part-time contract support role handling client tickets for hospital software, fully remote but limited to a few states, with set shift patterns.

About the role

Support work sits within the revenue cycle specialty, where analysts resolve and escalate client issues and keep service level agreements on track.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Entry-level
Skills
Active Directory, ITIL, Project management, Customer support
Posted
19 Oct 2026
Last checked
24 Oct 2026

What you will do

  • Log every client question, issue and fix from phone, email and other channels, then diagnose and start research to resolve it.
  • Give one-on-one training to clients and grow your product knowledge in the revenue cycle specialty.
  • Write self-help articles and document common requests, fixes and workarounds.

What they look for

  • Customer service training or experience.
  • Experience with root cause and trend analysis.
  • Desktop skills and customer support background.
  • 1 to 3 years of experience preferred.
  • A bachelor's degree preferred.

Nice to have

  • Working knowledge of Active Directory or NT account administration.

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Questions about this job

Is this job fully remote, and from where?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is an entry-level role. The posting asks for: customer service training or experience; experience with root cause and trend analysis; desktop skills and customer support background. Skills it names include Active Directory, ITIL, Project management, Customer support.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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