NelnetHiring

Client Support Analyst

  • USD 21.64 to 24 per hour
  • Remote, United States
  • Entry-level
  • Posted 2 days ago
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In one line

First-line support job for clients with basic technical or service problems, handled by phone and email, with three days a week in the office.

About the role

Non-complex software, hardware and service issues land with this desk first, and the job is to fix them quickly or pass them up the chain. Clear records in the ticketing system and steady relationships with an assigned client group matter as much as the fix itself.

At a glance

Pay
USD 21.64 to 24 per hour
Remote scope
Remote, United States
Seniority
Entry-level
Skills
CRM, Network troubleshooting, SLAs
Visa
No sponsorship
Posted
2 Nov 2026
Last checked
3 Nov 2026

What you will do

  • Take most client inquiries by phone or email and resolve them promptly and politely
  • Diagnose and track simple software, hardware or service issues, escalating the rest
  • Log every interaction in the ticketing or CRM system so records stay accurate
  • Walk clients through basic use of the products when needed

What they look for

  • A high school diploma or equivalent
  • Two or more years in customer support or an IT helpdesk
  • Hands-on experience with a ticketing or helpdesk system
  • Basic grasp of software, hardware and network troubleshooting

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job kyduvqr7a3
How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Client Support Analyst as a remote role for candidates in the United States.

What does this job pay?

The posting states USD 21.64 to 24 per hour.

What experience is needed?

It is an entry-level role. The posting asks for: a high school diploma or equivalent; two or more years in customer support or an IT helpdesk; hands-on experience with a ticketing or helpdesk system. Skills it names include CRM, Network troubleshooting, SLAs.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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