Clinical Support Specialist

About the role

Act as the main point of contact for dental practices using a partnership platform, resolving questions and helping them succeed. Join an early team building the support function from the ground up.

What you will do

• Answer practice inquiries by phone, text and email as first-line support
• Handle order, billing and general account questions
• Log and close support tickets in a helpdesk system
• Coordinate lab fulfillment with partner labs and manage warranty or equipment swaps
• Troubleshoot simple software and connectivity problems, escalating complex ones
• Write and update FAQs, help articles and troubleshooting guides

What they look for

• At least four years in a dental practice or dental lab
• Strong written and spoken communication
• Comfort with intraoral scanning
• Experience producing support documentation
• Able to pick up several software tools quickly and work remotely alone
• Careful with details and skilled at solving technical problems

Benefits

• Remote-first with a flexible schedule
• Unlimited paid time off
• Chance to grow and shape the company as an early hire
• Small, fast-growing team culture
• Modern tools and systems

Pay

USD 60,000 to 75,000 per year