BridgitHiring

Customer Education Manager

  • Remote, Canada
  • Lead
  • Posted 13 days ago
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In one line

Own customer support, self-serve education content and the digital tools behind onboarding and in-app messaging.

About the role

Customer education, support and knowledge management sit in one role, with a roadmap aimed at helping customers learn without waiting on live help. Work spans the support queue, documentation and release communication.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, Canada
Seniority
Lead
Skills
Pylon, Userflow, Beamer
Posted
22 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Write help articles and video walkthroughs, and keep the knowledge base current with each product release.
  • Triage and answer tickets in Pylon, reproduce issues and pass them to engineering when needed.
  • Administer Userflow and Beamer to build onboarding flows and targeted in-app release notices.

What they look for

  • Enjoys solving customer problems and sees an issue through until it is closed.
  • Confident on customer calls and just as strong in written, async communication.
  • Can juggle a busy support queue, a content roadmap and cross-team coordination.
  • Picks up new tools quickly and thinks in workflows and scalable processes.
  • Comfortable with technical language and troubleshooting product issues.

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes. The posting lists Customer Education Manager as a remote role for candidates in Canada.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: enjoys solving customer problems and sees an issue through until it is closed; confident on customer calls and just as strong in written, async communication; can juggle a busy support queue, a content roadmap and cross-team coordination. Skills it names include Pylon, Userflow, Beamer.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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