SoracomHiring

Customer Reliability Engineer

  • Remote, United States
  • Mid-level
  • Posted 6 days ago
Apply with Keywordise AI

or apply from Claude / ChatGPT / Muse

In one line

Technical support role for IoT customers, investigating issues and improving documentation, remote with Mountain or Pacific hours.

About the role

A good fit for someone who likes solving technical problems and communicating clearly, with empathy for customers in complex situations. The role involves using AI tools alongside engineering teams to resolve issues and feed customer insights back into product improvements.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Mid-level
Working hours
Overlap with Mountain or Pacific hours
Skills
TCP/IP, SSL/TLS, DNS, HTTP, AWS, Azure, Google Cloud, Linux
Posted
23 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Provide technical support to users implementing the IoT platform
  • Investigate and resolve technical issues with engineers and AI, owning response quality
  • Publish and maintain documentation, knowledge bases, and blogs
  • Collect customer feedback and suggest platform improvements

What they look for

  • 3+ years of experience in technical support
  • Excellent English written and verbal communication
  • Experience with cloud services or cellular network technologies
  • Familiarity with Linux operating systems and CLI
  • Ability to work Mountain or Pacific time zone hours

Nice to have

  • Experience with ticketing systems like Zendesk
  • Experience with hardware like Raspberry Pi, Jetson, or Arduino
  • Web application development or scripting in Python or JavaScript
  • AI agent development, prompt engineering, or RAG systems

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

Apply with Keywordise AI7-day free trial, no card.

Apply from your AI assistant

Connect Keywordise to your assistant once, then send it the prompt. It applies for you.

ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job uqlo2wanc6
How to connect

Questions about this job

Is this job fully remote, and from where?

The posting lists it as remote for people in the United States. On hours, the posting says: Overlap with Mountain or Pacific hours.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a mid-level role. The posting asks for: 3+ years of experience in technical support; excellent English written and verbal communication; experience with cloud services or cellular network technologies. Skills it names include TCP/IP, SSL/TLS, DNS, HTTP.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

More remote engineering jobs

All remote engineering jobs
SoracomRemote, United States
Apply with Keywordise AI