Enterprise Onboarding Engineer

About the role

Guide enterprise customers from trial proof of concept through live deployment, translating their technical requirements into successful use of the product suite. Act as the main link between clients and internal teams during implementation.

What you will do

• Deliver onboarding support to customers and prospects during proof of concept and production rollouts
• Serve as a product expert in post-sales conversations with client accounts
• Keep customers informed throughout onboarding and log updates in a ticketing system
• Balance competing priorities, hit deadlines and set clear expectations inside and outside the company
• Help refine onboarding processes, maintain documentation and grow product knowledge
• Work independently in a fast moving setting and support shared team goals

What they look for

• At least three years in IT, including one year in a customer implementation role
• Hands on experience with Active Directory, Microsoft Certificate Authority and Windows servers and workstations
• Working knowledge of Linux platforms
• Familiarity with web servers and firewall or load balancer software
• Degree in computer science or engineering, or equivalent practical experience
• Microsoft Certified Professional credential

Nice to have

• Public Key Infrastructure, SSL and X509 experience
• Network infrastructure background
• Linux, Solaris or UNIX system administration
• Azure, GCP or AWS certification

Benefits

• Full-time remote role

Pay

EUR 50,000 to 56,000 per year