EverCommerceHiring

Customer Researcher, Payments

  • Remote, Canada
  • Mid-level
  • Posted 10 days ago
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In one line

Remote UX research role in Canada focused on how small service businesses adopt and trust payments inside invoicing apps.

About the role

Payments work is a main driver of growth and retention across two invoicing products, so findings here shape strategy and roadmap calls. The researcher works with product, design, marketing and senior leaders to turn evidence into decisions.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, Canada
Seniority
Mid-level
Skills
Quantitative methods, Surveys, Behavioural data
Posted
19 Oct 2026
Last checked
28 Oct 2026

What you will do

  • Study the whole payments journey, from onboarding and activation through regular use, trust and retention
  • Choose and run qualitative and quantitative studies, including interviews, surveys, funnels and behavioural data
  • Scope and plan research with other departments and turn findings into recommendations for strategy and prioritisation
  • Write and present reports, decks and one-pagers suited to each audience

What they look for

  • Experience in UX or customer research, ideally on a payments or fintech product
  • Skill with mixed methods, both interviews and quantitative analysis
  • Ability to work with product, design, marketing and senior leadership

How Keywordise applies for you

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Questions about this job

Is this job fully remote, and from where?

The posting lists it as remote for people in Canada.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a mid-level role. The posting asks for: experience in UX or customer research, ideally on a payments or fintech product; skill with mixed methods, both interviews and quantitative analysis; ability to work with product, design, marketing and senior leadership. Skills it names include Quantitative methods, Surveys, Behavioural data.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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