Salesforce, Inc.Hiring

Customer Success Manager, Marketing Cloud Next (Public Sector)

  • Remote, United States
  • Lead
  • Posted 5 days ago
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In one line

Customer success role for public sector accounts on a marketing platform, guiding migrations from older marketing tools and keeping big customers on track.

About the role

Suits someone who puts the customer's success first, communicates clearly and picks up new technology fast. The work covers major incidents, renewal and expansion, and peak events.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Marketing Cloud, Data Cloud, Granicus GovDelivery, Eloqua, Marketo, HubSpot, Pardot
Posted
30 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Act as the single point of accountability for the paid success plan and its deliverables.
  • Guide public sector customers moving from legacy marketing automation tools to the newer platform.
  • Handle major incidents, setting expectations and keeping customers informed until resolved.
  • Work with partners and independent software vendors to meet customer needs.

What they look for

  • Experience supporting customers in federal civilian agencies.
  • Knowledge of federal procurement and ability to get a Public Trust clearance.
  • Strong communication and collaboration skills, with quick learning of new tools.

How Keywordise applies for you

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Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
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Connector URL
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ChatGPT

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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Can I do this job remotely, and from which countries?

The posting lists it as remote for people in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: experience supporting customers in federal civilian agencies; knowledge of federal procurement and ability to get a Public Trust clearance; strong communication and collaboration skills, with quick learning of new tools. Skills it names include Marketing Cloud, Data Cloud, Granicus GovDelivery, Eloqua.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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