BiorelateHiring

Customer Success Manager

  • Remote, United Kingdom
  • Lead
  • Posted yesterday
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In one line

Own a book of mostly US pharma and biotech accounts for an AI research platform, helping scientists get real results and renewing their contracts. Remote in the UK with US East Coast overlap.

About the role

A Series A startup where biomedical and data science specialists sit alongside engineers. Success looks like researchers reaching measurable scientific outcomes and accounts renewing on solid evidence.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United Kingdom
Seniority
Lead
Skills
APIs, MCP, NLP, Knowledge graphs
Posted
3 Nov 2026
Last checked
3 Nov 2026

What you will do

  • Run workshops that turn research questions such as target identification or safety assessment into prioritised use cases.
  • Grow active and paying users by building champions, reaching new teams and getting researchers to a first real result fast.

What they look for

  • Experience in a client-facing, post-sale role serving pharma, biotech or life sciences customers.
  • Comfort with hands-on technical work: API access, prompts, workflows and support for your own accounts.

A typical week

  • Run workshops, QBRs and check-ins with researchers and their managers.
  • Set up API access and test prompts and workflows against customers' own research questions.
  • Keep account plans and health scores current from usage data and watch for declining use.
  • Work with the Account Manager on adoption data, ROI evidence and expansion signals.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

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  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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ChatGPT

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Connector URL
https://keywordise.com/mcp

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Muse

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  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes, it is listed as remote, aimed at candidates in the United Kingdom.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: experience in a client-facing, post-sale role serving pharma, biotech or life sciences customers; comfort with hands-on technical work: API access, prompts, workflows and support for your own accounts. Skills it names include APIs, MCP, NLP, Knowledge graphs.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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