ActionstepHiring

Customer Support Analyst (Legal Accounting)

  • Remote, Canada
  • Mid-level
  • Posted 6 days ago
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In one line

First-line support for legal practice management and accounting software, handling chats, emails and screenshares with lawyers; hours mostly Pacific and Mountain time.

About the role

For someone who digs into the root cause rather than closing tickets fast. The queue is varied, priorities compete, and the role sits between users, the support team and developers.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, Canada
Seniority
Mid-level
Working hours
Business hours across Pacific and Mountain time zones
Skills
Help desk, Customer service, CRM, Screen sharing
Posted
23 Oct 2026
Last checked
27 Oct 2026

What you will do

  • Answer inbound live chats and emails within set response times
  • Work a ticket queue, sorting by importance and giving each query the right level of help
  • Investigate and solve tickets by phone, screenshare, chat or email
  • Escalate with full details to support colleagues, third parties or development teams
  • Keep users updated on active issues and pass on their urgency to internal teams

What they look for

  • At least three years in a customer-facing help desk or customer service role
  • Able to find the root cause of a problem and put a fix in place
  • Comfortable picking up new systems and tools quickly

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job 7uuv7qnnrt
How to connect

Questions about this job

Can I do this job remotely, and from which countries?

The posting lists it as remote for people in Canada. On hours, the posting says: Business hours across Pacific and Mountain time zones.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a mid-level role. The posting asks for: at least three years in a customer-facing help desk or customer service role; able to find the root cause of a problem and put a fix in place; comfortable picking up new systems and tools quickly. Skills it names include Help desk, Customer service, CRM, Screen sharing.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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