Remote job · IT and software
Customer Support Consultant (L1, fluent English)
In one line: Customer Support Consultant (L1, fluent English) is a remote role in Romania at a global customer and technical support provider.
- Remote (Romania)
- A global customer and technical support provider
- Posted 16 Oct 2026
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https://keywordise.com/mcpApply to Keywordise job bovrxyl6uoAbout the role
You will be the first line of support for business clients of a financial software company, handling tickets, troubleshooting and escalation while working from home.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, Romania
- Posted16 Oct 2026
- Last checked18 Oct 2026
What you will do
- Triage and manage incoming tickets in Zendesk and reply within agreed service levels
- Gather issue details such as screenshots, versions and steps to reproduce
- Reproduce problems in test environments and carry out basic troubleshooting
- Answer common questions from documentation and pass complex cases to higher tiers
- Log and track bugs in Azure DevOps and keep clients updated on progress
- Propose improvements to support workflows and Zendesk processes
What they look for
- Excellent spoken and written English
- Prior customer support experience, ideally in B2B software or SaaS
- Practical working knowledge of Zendesk
- Familiarity with the fintech sector
- Understanding of ticket handling, service levels and escalation paths
- Based in the EU, willing to pass a background check, with a suitable home computer and stable internet
Nice to have
- Experience with financial software or fintech products
- Knowledge of financial products and operations
- Hands on use of Azure DevOps
- Experience reproducing software defects
Benefits
- Fixed Monday to Friday schedule, 9 AM to 5 PM GMT+2
- Fully remote work within the EU
- International and inclusive team
- Referral rewards
- Health policy and support for personal development
Questions about this job
Can I do this job remotely, and from which countries?
The posting lists it as remote for people in Romania.
What does this job pay?
No pay range is stated in the posting.
What experience is needed?
The posting asks for: excellent spoken and written English; prior customer support experience, ideally in B2B software or SaaS; practical working knowledge of Zendesk.
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