Deliverability Consultant

About the role

Act as an internal and external expert on email deliverability, helping clients achieve successful sending through data interpretation and practical guidance. The role also supports sales, onboarding and process improvement.

What you will do

• Interpret bounce logs, engagement recency and sender reputation data on behalf of clients
• Deliver actionable recommendations through reports, business reviews and regular client meetings
• Onboard and implement email programs for clients across varied volumes, cadences and industries
• Coordinate with client success, solutions and support colleagues to meet client and company goals
• Document project work, write blog and knowledge base content, and suggest process improvements
• Track industry trends and represent the company at email community events

What they look for

• At least three years in a deliverability-focused role
• Familiarity with MTA providers such as Sparkpost, SendGrid and PMTA
• Expertise in sending to major ISPs and mailbox providers including Microsoft, Gmail and VMG
• Solid grasp of email authentication methods such as SPF, DKIM, DMARC, ARC and BIMI, plus SMTP
• Hands-on experience onboarding clients, including IP and domain warmups

Nice to have

• Experience troubleshooting sending to APAC and EMEA regions