FormFactorHiring

Director, Systems Field Service

  • Remote, worldwide
  • Lead
  • Posted 2 days ago
In one line

Day-shift leadership role running a global field service organisation for capital equipment, covering North America, Asia and Europe.

About the role

Field service strategy and delivery for production and development customers sit with this role, along with resource planning and service readiness across regions. Work spans engineering, operations, sales and quality partners.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, worldwide
Seniority
Lead
Skills
MTTR, Semiconductor equipment
Posted
27 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Lead field service teams and regional service leaders across North America, Asia and Europe
  • Set service delivery strategy and coverage plans that match customer demand
  • Own customer satisfaction, uptime and repair cycle times for key accounts
  • Standardise field service processes, reporting and operational metrics
  • Coordinate readiness for new site launches and customer ramps

What they look for

  • Experience leading a global field service organisation for capital equipment
  • A record of improving uptime, MTTR and service responsiveness
  • Skill in workforce planning, capacity models and succession planning
  • Ability to lead executive customer engagements during escalations

How Keywordise applies for you

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Connector URL
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Questions about this job

Is this a remote job, and where can I work from?

Yes, it is listed as remote, and the posting does not tie it to one country.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: experience leading a global field service organisation for capital equipment; a record of improving uptime, MTTR and service responsiveness; skill in workforce planning, capacity models and succession planning. Skills it names include MTTR, Semiconductor equipment.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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