FormFactorHiring

Director of Probes Field Service

  • Remote, worldwide
  • Lead
  • Posted 2 days ago
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In one line

Senior leadership role running the global field service organisation for probe card products, covering North America, Asia and Europe. Day shift.

About the role

The job is keeping probe card support scalable for production and development customers across a worldwide service network. Success shows up as better uptime, shorter repair cycles and happier accounts.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, worldwide
Seniority
Lead
Skills
Probe cards, MTTR
Posted
27 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Set field service strategy and delivery standards across regions
  • Plan field capacity, staffing and geographic coverage
  • Own customer satisfaction and handle escalations at executive level
  • Track uptime, MTTR and response times, and push improvements
  • Coordinate with engineering, operations, sales, quality and service centres

What they look for

  • Experience leading a global field service organisation
  • A record of improving service metrics and customer outcomes
  • Ability to build workforce plans and develop service leaders

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job 76imwq7opu
How to connect

Questions about this job

Can I do this job remotely, and from which countries?

The posting lists it as remote with no single country named, so candidates from different countries can apply.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: experience leading a global field service organisation; a record of improving service metrics and customer outcomes; ability to build workforce plans and develop service leaders. Skills it names include Probe cards, MTTR.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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