Remote job · IT and software
Emergency Customer Service Representative
In one line: Emergency Customer Service Representative is a remote role in the United States at a digital transformation company.
- Remote (US)
- A digital transformation company
- Posted 8 Oct 2026
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https://keywordise.com/mcpApply to Keywordise job fskngkzmflAbout the role
Support customers of a public utility around the clock by phone, email and chat, handling service requests, billing questions and emergency outage calls.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, United States
- Posted8 Oct 2026
- Last checked19 Oct 2026
What you will do
- Handle customer service calls covering service requests, billing questions and energy conservation advice
- Respond to calls about power outages and other emergency situations
- Use active listening and probing questions to resolve issues
- Educate customers on suppliers and energy choice programs
What they look for
- Excellent verbal and written communication skills
- Full time availability, including various shifts and at least one weekend day
- Problem-solving drive and goal orientation
- Familiarity with Microsoft Office
- Customer service experience with strong multitasking
- High school diploma or equivalent
Benefits
- Hourly rate of USD 15 with performance incentives
- Extra USD 1 per hour for overnight shifts
- Medical, dental and vision benefits
- Paid training and paid time off
- Advancement opportunities, with most frontline leaders promoted from within
Questions about this job
Is this job fully remote, and from where?
Yes, it is listed as remote, aimed at candidates in the United States.
What does this job pay?
No pay range is stated in the posting.
What experience is needed?
The posting asks for: excellent verbal and written communication skills; full time availability, including various shifts and at least one weekend day; problem-solving drive and goal orientation.
How do I apply with Keywordise AI?
Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.
How it works
- 1Upload your CVSign up with Google or your email and add your CV. It takes about a minute.
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