Enterprise Solutions Engineer

About the role

Partner with enterprise account executives to show prospects the value of a conversational AI platform, providing technical insight and solution design throughout the sales cycle.

What you will do

• Qualify new opportunities by turning customer needs into technical requirements
• Lead discovery calls and build and deliver product demonstrations with prospects and internal teams
• Guide adoption during proof of value work by training managers and users
• Turn prospect use cases into technical solutions and show the path to return on investment
• Run return on investment workshops that translate the solution into a financial business case
• Share field feedback with product management about what works and what does not

What they look for

• Four or more years in customer-facing work, including three to five years of technical pre-sales on large enterprise deals
• Hands-on depth with conversational AI and contact center as a service platforms
• A wish to rehearse and refine your presentation skills