CencoraHiring

Lead, Customer Experience Research

  • Remote, United States
  • Full-time
  • Lead
  • Posted 13 days ago
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In one line

Senior research role leading customer experience studies end to end and coaching other researchers at a big healthcare organization.

About the role

The team studies customers so their needs and behaviors shape product, experience and business priorities across the company. The lead runs high-impact studies independently and sets the standards other researchers follow.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Employment
Full-time
Skills
Research design, Behavioral science
Posted
16 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Lead complex research from defining the business question through synthesis and activation of insights
  • Build research plans and roadmaps with business and product leaders
  • Advise cross-functional partners and turn vague challenges into clear research questions
  • Guide and oversee the work of other researchers and keep research standards high

What they look for

  • Deep experience in qualitative and quantitative customer experience research
  • Skill at building trust with stakeholders and turning findings into recommendations
  • Confidence presenting complex findings to senior and executive audiences

Nice to have

  • Experience coaching and mentoring researchers
  • Interest in improving research tools and processes

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Questions about this job

Is this job fully remote, and from where?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: deep experience in qualitative and quantitative customer experience research; skill at building trust with stakeholders and turning findings into recommendations; confidence presenting complex findings to senior and executive audiences. Skills it names include Research design, Behavioral science.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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