AffirmHiring

Product Support Specialist

  • Remote, Canada
  • Entry-level
  • Posted 2 weeks ago
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In one line

Frontline role helping e-commerce merchants with technical and payment issues, working with sales, engineering and client success teams.

About the role

The role involves troubleshooting complex issues, managing customer inquiries, and improving support processes to scale effectively.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, Canada
Seniority
Entry-level
Skills
E-commerce platforms, Troubleshooting
Posted
13 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Help e-commerce retailers resolve technical and configuration issues
  • Collaborate with engineers to troubleshoot and provide detailed support
  • Handle multiple customer inquiries with prioritization

What they look for

  • Fluent in French and English
  • Bachelor's degree or equivalent experience
  • 2+ years in tech, eCommerce, or SaaS
  • Ability to manage high-volume requests with empathy
  • Strong technical writing skills

Nice to have

  • Experience with major e-commerce platforms
  • Comfort working with logs and formatted data

Benefits

  • Monthly stipends for health, wellness, and tech
  • Fully subsidized medical benefits

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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Connect Keywordise to your assistant once, then send it the prompt. It applies for you.

ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job n2l7zgwxmn
How to connect

Questions about this job

Is this job fully remote, and from where?

Yes, it is listed as remote, aimed at candidates in Canada.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is an entry-level role. The posting asks for: fluent in French and English; bachelor's degree or equivalent experience; 2+ years in tech, eCommerce, or SaaS. Skills it names include E-commerce platforms, Troubleshooting.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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