FullsteamHiring

Lead Platform Administrator

  • Remote, United States
  • Lead
  • Posted 7 days ago
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In one line

Working lead for Tier 1 and 2 support on ServiceNow, handling incidents, requests and queue health with no direct reports.

About the role

Day-to-day operational leadership of the support queues sits with this role, including quality checks, escalations and weekly reporting to IT leadership. ServiceNow AI Agent and Virtual Agent performance is also part of the remit.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
ServiceNow, ServiceNow AI Agent, Virtual Agent, QA
Posted
28 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Run daily Tier 1 and 2 operations: queue coverage, shift coordination, workload balancing and SLA performance
  • Own QA practices such as ticket reviews, ServiceNow handling standards and knowledge base expectations
  • Coordinate Tier 3 and cross-functional escalations through to resolution

What they look for

  • Experience leading Tier 1 and 2 support operations for incidents, problems and service requests
  • Hands-on ServiceNow knowledge, including AI Agent and Virtual Agent capabilities
  • Strength in KPIs such as first-contact resolution, SLA attainment, CSAT and average handle time

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job c446njhmi4
How to connect

Questions about this job

Is this a remote job, and where can I work from?

The posting lists it as remote for people in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: experience leading Tier 1 and 2 support operations for incidents, problems and service requests; hands-on ServiceNow knowledge, including AI Agent and Virtual Agent capabilities; strength in KPIs such as first-contact resolution, SLA attainment, CSAT and average handle time. Skills it names include ServiceNow, ServiceNow AI Agent, Virtual Agent, QA.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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