HumanaHiring

Lead Service Designer

  • Remote, United States
  • Full-time
  • Lead
  • Posted 7 days ago
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In one line

Lead service design role on an insurance product experience team, shaping member journeys from finding a provider to applying for a plan.

About the role

The team looks across channels at the whole member experience and brings business and channel partners together to define future services and plan how they get built.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Employment
Full-time
Skills
Figma, Miro, Lucid, Adobe Creative Suite, Journey mapping, User research, Prototyping
Posted
28 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Lead vision and concept work: research, synthesis, ideation, prototyping, testing and implementation planning
  • Run co-creation workshops with stakeholders and channel partners to align on needs
  • Produce service blueprints, low and mid fidelity prototypes, frameworks and concept illustrations
  • Team up with UX and UI designers, product, marketing and operations so digital and offline touchpoints fit together

What they look for

  • Bachelor's or master's degree in design or a research field
  • Seven or more years of relevant industry experience
  • Portfolio showing journey mapping, user research, prototyping, information design or illustration
  • Hands-on with Figma, Miro or Lucid, PowerPoint and Adobe Creative Suite

Nice to have

  • Experience in health insurance or digital health

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this job fully remote, and from where?

The posting lists it as remote for people in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: bachelor's or master's degree in design or a research field; seven or more years of relevant industry experience; portfolio showing journey mapping, user research, prototyping, information design or illustration. Skills it names include Figma, Miro, Lucid, Adobe Creative Suite.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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