GDITHiring

Major Incident Manager

  • Remote, United States
  • Lead
  • Posted 4 days ago
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In one line

Night-shift role leading major incident response for a large electronic health records modernisation programme, coordinating technical teams and communicating with leadership.

About the role

The work keeps clinical and financial systems stable for hundreds of facilities, so good incident handling directly protects patient care. Shifts run twelve hours overnight on a rotating pattern.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Incident management, Major incident management, ServiceNow, Root cause analysis, Change management, Problem management
Posted
31 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Lead response to high-severity incidents, setting priority and driving escalation to resolution within SLAs
  • Coordinate technical teams across vendors and keep clients and executives informed
  • Record timelines and outcomes in ServiceNow, including incident and change requests
  • Run root cause analysis and share findings and corrective actions with leadership
  • Support triage, problem and change management when no major incident is active

What they look for

  • At least five years of related experience in incident or service management
  • A degree in computer science, IT or a similar field, or equal education and experience
  • Strong communication and a calm approach under pressure
  • Hands-on familiarity with ServiceNow and major incident processes
  • Willing to work evenings, weekends and holidays as needs require

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Claude

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Connector URL
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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes. The posting lists Major Incident Manager as a remote role for candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: at least five years of related experience in incident or service management; a degree in computer science, IT or a similar field, or equal education and experience; strong communication and a calm approach under pressure. Skills it names include Incident management, Major incident management, ServiceNow, Root cause analysis.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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