GDITHiring

Major Incident Manager

  • Remote, worldwide
  • Lead
  • Posted 3 days ago
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In one line

Incident manager for a large electronic health record modernisation, handling severe outages on a 12-hour shift rotation with days on and days off.

About the role

The work keeps a clinical records platform stable for hundreds of facilities and many tribes, so clinicians can get on with patient care instead of chasing outages.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, worldwide
Seniority
Lead
Skills
ServiceNow, Incident Management, Major Incident Management, Communication, Oracle Cerner Millennium
Posted
1 Nov 2026
Last checked
3 Nov 2026

What you will do

  • Run the response to SEV1 to SEV3 incidents across records, clinical, finance and imaging systems
  • Set severity when an incident opens and keep monitoring, escalation and resolution on track against SLAs
  • Keep ServiceNow records accurate, including incident reports and related change requests
  • Lead root cause analysis with vendors and send clear summaries to leadership
  • Coach team members and support incident drills so the team stays ready for outages

What they look for

  • Five or more years in incident or major incident management
  • Strong communication and coordination across application, infrastructure, vendor and operations teams
  • Bachelor's degree in computer science, IT or a related field, or equivalent experience
  • Willingness to work evenings, weekends and holidays as client needs require

A typical week

  • Coordinate a live major incident, pulling in the right technical teams and keeping clients and executives informed
  • Review incident data for trends and feed findings into problem management and prevention
  • Handle triage, problem and change tasks when no major incident is open
  • Document timelines and outcomes in ServiceNow as incidents close

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job d6aqiuhdhz
How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Major Incident Manager as a remote role open to candidates worldwide.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: five or more years in incident or major incident management; strong communication and coordination across application, infrastructure, vendor and operations teams; bachelor's degree in computer science, IT or a related field, or equivalent experience. Skills it names include ServiceNow, Incident Management, Major Incident Management, Communication.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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