Bank of MontrealHiring

Manager, AI Operations

  • Remote, Canada
  • Lead
  • Posted 3 weeks ago
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In one line

Remote role in a contact centre team, running and governing AI tools such as conversational analytics and natural language IVR.

About the role

Fits someone who can sit between product, technology, analytics and risk and keep AI capabilities working well. The work is part monitoring, part governance, part reporting on business value.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, Canada
Seniority
Lead
Skills
Amazon Connect, Conversational analytics, Natural language IVR, Dashboards, Risk management
Posted
13 Oct 2026
Last checked
1 Nov 2026

What you will do

  • Monitor and tune AI-enabled contact centre capabilities and keep them within enterprise standards
  • Work with product, technology, analytics and risk partners to interpret results and set priorities
  • Produce regular and ad-hoc reports and dashboards on performance and risk
  • Handle service and complaint escalations through to resolution
  • Support risk management, attestation and reporting for the business

What they look for

  • Experience with AI operations or analytics in a contact centre setting
  • Familiarity with Amazon Connect conversational analytics or natural language IVR
  • Able to break down strategic problems and turn data into recommendations
  • Strong stakeholder management and negotiation skills
  • Sound judgment on operational and compliance risk

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Questions about this job

Is this job fully remote, and from where?

Yes. The posting lists Manager, AI Operations as a remote role for candidates in Canada.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: experience with AI operations or analytics in a contact centre setting; familiarity with Amazon Connect conversational analytics or natural language IVR; able to break down strategic problems and turn data into recommendations. Skills it names include Amazon Connect, Conversational analytics, Natural language IVR, Dashboards.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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Bank of MontrealRemote, Canada
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