AllegionHiring

Product Support Representative - Software

  • Remote, United States
  • Entry-level
  • Posted 3 weeks ago
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In one line

Product Support Representative - Software is an entry-level remote role in the United States at a global security products manufacturer.

About the role

Support covers mobile apps, networking parts, credentials and electronic devices, and sits between customers and internal teams. Root-cause work on returned products feeds fixes back into the knowledge base.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Entry-level
Skills
CRM, Networking, Troubleshooting, Root-cause analysis
Visa
No sponsorship
Posted
2 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Learn the assigned product range: mobile apps, networking components, credentials and electronic devices
  • Troubleshoot by phone, and by email or chat when needed, and explain fixes customers can follow
  • Walk customers through voltage and current checks and networking requirements
  • Run root-cause analysis on returned products and log solutions in the CRM and knowledge base
  • Create and update service tickets, and escalate when a case needs it

What they look for

  • Legally authorised to work in the United States
  • Able to learn mechanical, electronic and software products and their manuals and price books
  • Clear at explaining technical steps to people with different backgrounds
  • Able to work remotely in New Jersey with occasional on-site visits

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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ChatGPT

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  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

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  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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Questions about this job

Is this job fully remote, and from where?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is an entry-level role. The posting asks for: legally authorised to work in the United States; able to learn mechanical, electronic and software products and their manuals and price books; clear at explaining technical steps to people with different backgrounds. Skills it names include CRM, Networking, Troubleshooting, Root-cause analysis.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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