Senior AI & Automation Engineer

About the role

Build and deploy intelligent AI solutions that reshape how commercial teams work, starting with a global sales support operation and then spreading across the wider commercial organisation.

What you will do

• Design AI agents that interpret requests, pull in knowledge, apply business rules and suggest or carry out actions
• Create intelligent intake, sorting, routing and prioritisation of incoming cases
• Build knowledge and support agents grounded in company data and documentation
• Automate exception handling and next best action recommendations
• Spot recurring patterns in operational data to surface issues and opportunities
• Engineer secure, scalable, observable systems with testing, evaluation, monitoring and governance

What they look for

• Hands on experience building agentic AI and intelligent workflows with LLMs, RAG, tool use and orchestration
• Ability to move a business problem through prototype to production with measurable impact
• Skill in turning historical and real time data into reusable intelligence for classification and recommendations
• Strong engineering practices around APIs, integrations, testing and monitoring
• Comfort working directly with business teams and operational data to find high value problems