PacvueHiring

Senior Customer Success Manager

  • Remote, United States
  • Lead
  • Posted 2 weeks ago
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In one line

Own a book of enterprise advertising clients, keep them succeeding on the platform and grow their accounts; remote role.

About the role

Client relationships are the core of the job, backed by customer success, account management, product and engineering colleagues. Process improvements and account plans are part of the remit too.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Amazon DSP, Amazon Marketing Cloud, Retail media, Search advertising, TikTok
Posted
15 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Is main contact for enterprise clients, resolving issues and escalations
  • Build and execute account plans that grow usage through new products and markets
  • Teach clients new platform features and recreate errors for developers
  • Feed client insights back to the R&D team and help shape onboarding content

What they look for

  • Five or more years in digital or search advertising and platform work
  • Two or more years on an ecommerce ad platform such as Amazon, Walmart, Instacart or Criteo
  • Confidence handling technical software questions and deadlines
  • Strong client management and independent judgement on account strategy

Nice to have

  • Familiarity with Amazon DSP, Amazon Marketing Cloud or social commerce platforms like TikTok

How Keywordise applies for you

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Claude

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Connector URL
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ChatGPT

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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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Questions about this job

Is this job fully remote, and from where?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: five or more years in digital or search advertising and platform work; two or more years on an ecommerce ad platform such as Amazon, Walmart, Instacart or Criteo; confidence handling technical software questions and deadlines. Skills it names include Amazon DSP, Amazon Marketing Cloud, Retail media, Search advertising.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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