OscarHiring

Senior Director, Member and Provider Services

  • Remote, United States
  • Lead
  • Posted 4 weeks ago
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In one line

Remote leadership role running member, broker and provider contact center operations for a health insurer, covering both phone and digital channels.

About the role

Fits someone who has scaled distributed service teams and can pair automation and analytics with human support for complex cases. The job owns strategy, budgets and leadership development for the function.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Contact center operations, Workforce management, Capacity planning
Posted
2 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Carry out a multi-year plan to scale service operations and handle regulatory and business shifts
  • Lead a distributed leadership group and build an accountable remote culture
  • Set performance frameworks for SLAs, quality, accuracy, first-contact resolution and unit cost
  • Use contact center analytics and journey trends to cut risk and prioritize work
  • Plan workforce capacity around demand swings and growth

What they look for

  • Deep contact center operations experience across member, broker or provider channels
  • A record of leading remote, geographically spread teams and developing leaders
  • Skill with analytics, workflow design and automation in service operations
  • Experience owning budgets and meeting regulatory and financial requirements

Benefits

  • Base pay plus benefits, unlimited vacation, company equity grants and annual performance bonuses

How Keywordise applies for you

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Claude

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Connector URL
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ChatGPT

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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Senior Director, Member and Provider Services as a remote role for candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: deep contact center operations experience across member, broker or provider channels; a record of leading remote, geographically spread teams and developing leaders; skill with analytics, workflow design and automation in service operations. Skills it names include Contact center operations, Workforce management, Capacity planning.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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