AffirmHiring

Senior Program Manager

  • Remote, United States
  • Lead
  • Posted 9 days ago
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In one line

Senior operations job leading the global BPO vendor network, with responsibility for service quality, compliance and big cross-team programs; remote.

About the role

Sits in Operations as a senior leadership post, accountable for results across several functional areas. The work calls for strategic oversight, cross-team leadership and sound analytical judgement.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
BPO management, Vendor governance, Scorecards, QA, Scenario modeling
Posted
20 Oct 2026
Last checked
27 Oct 2026

What you will do

  • Own vendor performance across customer experience, service levels, compliance and QA.
  • Handle executive-level vendor governance such as quarterly reviews and escalations.
  • Set operational strategy for shared services across the vendor network.
  • Lead rollouts, vendor migrations and regulatory implementations.

What they look for

  • Eight or more years in vendor or BPO management, operations or related work.
  • Strong analysis skills, from defining questions to running independent analysis.
  • A record of making vendors accountable through scorecards, governance and structured steps.
  • Experience leading large cross-functional programs with measurable business results.

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job btdvft5hiy
How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes. The posting lists Senior Program Manager as a remote role for candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: eight or more years in vendor or BPO management, operations or related work; strong analysis skills, from defining questions to running independent analysis; a record of making vendors accountable through scorecards, governance and structured steps. Skills it names include BPO management, Vendor governance, Scorecards, QA.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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