Senior Software Engineer

About the role

Build platform, automation and observability practices for a data business, owning service reliability and creating AI-assisted tooling for faster incident handling and customer support.

What you will do

• Create AI and agentic platform features such as developer tooling, workflow automation and operational assistants
• Own reliability, scalability and observability for built services, including SLOs, tracing, alerting and incident response
• Build self-healing automation that cuts manual intervention and operational toil
• Set and refine reliability engineering standards, dashboards and incident management across the organisation
• Work with other teams to improve customer support through automation and AI
• Maintain tight service levels and resilience across round the clock coverage

What they look for

• Strong software engineering background with reliable, scalable distributed systems and cloud-native applications
• Understanding of reliability principles such as SLIs, SLOs, observability, alerting and incident handling
• Hands-on use of AI, generative AI and agentic technologies for reliability, self-healing and support agents
• Experience with automation and observability that speeds incident resolution
• Full software lifecycle experience: CI/CD, testing, code review, deployment automation, monitoring and debugging

Benefits

• Medical, vision and dental coverage
• Paid time off including sick leave, parental and family care leave
• Short and long term disability, company discounts and military leave pay
• Adoption and surrogacy expense reimbursement