Senior Solutions Engineer

About the role

A customer facing technical role supporting sales by demonstrating an observability platform to prospects and existing clients. The engineer acts as a product expert and feeds customer insights back to product and engineering teams.

What you will do

• Act as an early member of a growing team solving technical and customer challenges
• Work with sales colleagues to explain the product value, vision and strategy to clients
• Lead technical engagement with customers and help close fast moving opportunities
• Present product and technical material to prospective and current customers
• Share customer and market feedback with internal product and engineering groups
• Help produce documentation, blog posts, videos and other enablement material

What they look for

• At least five years in technical pre-sales, ideally with open source or monitoring tools
• Based in Canada
• Comfort with varied and complex duties in a startup setting
• Strong judgement, collaboration and leadership skills
• Ability to work effectively in a remote first environment