ServiceNow Senior Platform Architect, ITOM

About the role

You will architect and customize ServiceNow solutions with a focus on ITOM for large professional services projects, while coaching engineers and guiding customers through technical decisions.

What you will do

• Gather system requirements from end users, IT teams and stakeholders for ITOM work
• Customize ServiceNow applications and support rollout of new modules and workflows
• Configure integrations between ServiceNow and other systems using REST and SOAP
• Mentor project team members through peer reviews and technical guidance
• Reflect impact assessment rules in service maps and validate them with technical experts
• Promote update sets and data across ServiceNow environments and fix related production incidents

What they look for

• Eight or more years implementing, administering, configuring or developing ServiceNow in ITOM
• Experience integrating ServiceNow with other platforms via mid servers and cloud to cloud
• Familiarity with web services integration using SOAP and REST, including bidirectional automated integration
• Knowledge of data extraction technologies such as JDBC or ODBC, or ETL integrations
• Strong grasp of ITOM processes and ability to explain technical solutions to customers