Remote job · IT and software
Solutions Engineer, Customer Success
In one line: Solutions Engineer, Customer Success is a remote role open to candidates worldwide at a membership organisation for law firms.
- Remote, worldwide
- A membership organisation for law firms
- Posted 29 Sep 2026
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https://keywordise.com/mcpApply to Keywordise job w4pveln574About the role
You will independently troubleshoot, maintain and improve the technology and systems behind a membership platform for law firms, resolving complex technical problems and helping members use the tools with confidence.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, worldwide
- Posted29 Sep 2026
- Last checked20 Oct 2026
What you will do
- Own complex technical issues from discovery to resolution, including root cause analysis, testing, fixes and documentation
- Explain technical problems in plain language through video, email or phone so members can handle similar issues later
- Administer and support the platform environment across GoHighLevel, HubSpot, Asana and connected systems
- Carry out approved account builds, updates, pauses, reactivations, migrations and closeout tasks
- Investigate deliverability, phone and SMS, domains, DNS, integrations and data problems
- Use AI and approved integration tools to diagnose errors, verify changes and document results
What they look for
- A systems navigator who troubleshoots technical problems and explains concepts clearly
- Ownership, curiosity and patience when helping overwhelmed users
- A genuine wish to see people succeed rather than simply close tickets
- Care with details and full accountability through to resolution
- Discretion in protecting confidential member information
Questions about this job
Can I do this job remotely, and from which countries?
Yes. The posting lists Solutions Engineer, Customer Success as a remote role open to candidates worldwide.
What does this job pay?
No pay range is stated in the posting.
What experience is needed?
The posting asks for: a systems navigator who troubleshoots technical problems and explains concepts clearly; ownership, curiosity and patience when helping overwhelmed users; a genuine wish to see people succeed rather than simply close tickets.
How do I apply with Keywordise AI?
Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.
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