LeidosHiring

Workforce Manager

  • Remote, United States
  • Lead
  • Posted 2 days ago
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In one line

Runs staffing and scheduling for a 24/7 nurse triage call and chat line, balancing forecasts, time off and surge coverage.

About the role

Remote work with a contact centre team that answers calls and chats around the clock. Success means service levels hold during peaks and the scheduling records stay accurate and clear.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Forecasting, Scheduling, Real-time management, Resource allocation, RMS
Posted
3 Nov 2026
Last checked
5 Nov 2026

What you will do

  • Plan and manage contact centre staffing so call and chat demand is met
  • Oversee forecasting, scheduling and real-time allocation of people
  • Approve time-off requests while keeping coverage and employee needs in balance
  • Track volume, staffing and utilisation trends and recommend fixes

What they look for

  • Bachelor's degree in business, operations management or a related field, or equivalent education and experience
  • At least five years in a supervisory or leadership role covering workforce management or scheduling
  • Hands-on experience forecasting, scheduling and managing real-time call or chat volume
  • Comfort running scheduling and surge plans inside a centralised workforce application

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Claude

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Connector URL
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Connector URL
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Muse

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Message for Muse
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Questions about this job

Is this a remote job, and where can I work from?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: bachelor's degree in business, operations management or a related field, or equivalent education and experience; at least five years in a supervisory or leadership role covering workforce management or scheduling; hands-on experience forecasting, scheduling and managing real-time call or chat volume. Skills it names include Forecasting, Scheduling, Real-time management, Resource allocation.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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