SerhantHiring

Agent Advisor, Onboarding

  • Remote, United States
  • Full-time
  • Entry-level
  • Posted 5 days ago
In one line

Onboarding advisor who welcomes new real estate agents, runs group sessions and checks in one to one during their first 90 days.

About the role

The role sits in a support department that pairs AI tools with human help so agents can finish tasks faster and get more time back. Early adoption of the tools is the measure of good work.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Entry-level
Employment
Full-time
Skills
Onboarding, Training, Customer success
Posted
30 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Run the onboarding process for new agents so each one has a smooth, personal start
  • Lead weekly group sessions for new agent cohorts
  • Hold one to one check-in calls during an agent's first 90 days to reinforce training
  • Track learning outcomes and progress through onboarding milestones
  • Answer questions about technology, workflows and expectations promptly
  • Use internal AI tools to speed up onboarding and support work

What they look for

  • One to three years in customer success, onboarding, training or administrative support
  • Experience leading small groups or training sessions remotely
  • Clear communication when explaining systems and processes
  • Comfort with CRMs, digital platforms and AI tools
  • Strong organization and attention to detail while managing many relationships at once
  • Ability to work independently from home and still collaborate closely

Nice to have

  • Real estate experience

A typical week

  • Weekly group onboarding sessions for new cohorts
  • One to one calls with agents in their first 90 days
  • Answering agent questions about tools and workflows
  • Tracking learning outcomes and support requests

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Questions about this job

Is this a remote job, and where can I work from?

The posting lists it as remote for people in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is an entry-level role. The posting asks for: one to three years in customer success, onboarding, training or administrative support; experience leading small groups or training sessions remotely; clear communication when explaining systems and processes. Skills it names include Onboarding, Training, Customer success.

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