Client Success Specialist

About the role

Manages a client portfolio from onboarding through delivery while acting as the operational backbone of the team, owning task systems, SOPs and capacity tracking.

What you will do

• Execute deliverables such as payment fee analysis, decline reduction and risk reporting
• Prepare accurate client reports and review work before submission
• Own the task management tool as the source of truth and run weekly standups
• Enforce company SOPs, document new processes and improve workflows
• Use AI tools to speed up analysis, reporting and task execution

What they look for

• Three to five years in client success, account management, operations or project management
• Strong experience managing client relationships and speaking directly with customers
• Excellent written and verbal English communication
• High emotional intelligence, integrity and accountability
• Strong attention to detail and a habit of double-checking work
• Highly proactive with strong follow-through and ownership