Customer Care Advisor, Danish Speaker

About the role

A remote customer service position for Danish speaking customers, acting as the first point of contact and guiding people through their issues to a fair, fast resolution.

What you will do

• Listen to customers, understand the issue and explain the next step
• Meet the team's quality and response standards
• Confirm each resolution with the customer before closing the case
• Handle billing and account questions accurately and with care
• Escalate cases when needed and hand them over with complete notes

What they look for

• Fluent Danish
• Good English for internal tools and written documentation
• Clear and professional communication in writing and speech
• Willing to work the team's set shift pattern
• Patience and a helpful manner in difficult conversations
• A quiet workspace and reliable internet access for remote work