Customer Service and Order Administration Coordinator

About the role

A customer facing role handling calls, order entry and account follow up for a loyal customer base, working from home alongside an experienced service lead.

What you will do

• Take roughly fifteen to twenty inbound calls daily on order status, stock, deliveries and accounts
• Make outbound follow up calls on orders, backorders, deliveries and overdue balances
• Key in manual orders from phone, email and forms, checking details and clarifying gaps
• Chase payment updates from an approved list and record each outcome clearly
• Keep shared systems updated so notes and next steps stay visible to the team
• Liaise with operations, finance and commercial colleagues, handing over complete facts

What they look for

• Three or more years in customer service, sales support, order entry or B2B phone admin
• Clear and confident spoken and written English with a strong phone manner
• Experience handling both inbound and outbound customer calls
• High accuracy entering product codes, quantities, addresses and special instructions
• Familiarity with an order management, ERP or accounting system
• Comfort with Outlook, Excel, shared folders and Teams, plus a reliable home office setup

Nice to have

• Support experience with Australian, NZ, UK or US wholesale or distribution clients
• Background in consumer products, wholesale or multi-SKU businesses
• Exposure to Unleashed, SAP Business One, Xero, MYOB, NetSuite or Dynamics

Benefits

• Full time work from home, Monday to Friday
• Real ownership as the dependable first contact for customers
• Products and processes taught, with responsibility growing over time
• Close support from an experienced service lead with access to management