Dow JonesHiring

Customer Service Associate

  • Remote, United States
  • Entry-level
  • Posted 7 days ago
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In one line

Bilingual customer service role in English and Chinese, helping subscribers by phone, email and chat with products, billing and accounts; remote.

About the role

The team supports customers of news and business information products, aiming for a good experience on every contact. Inquiries range from navigation and content to technical issues and subscription questions.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Entry-level
Skills
Chinese, Mandarin, Cantonese, English, Salesforce
Posted
28 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Handle customer questions by phone, email, web chat and other supported channels
  • Help with product navigation, content, billing, accounts, subscriptions and pricing
  • Own each inquiry through to resolution, using judgment on complex cases
  • Meet quality standards and service-level targets, and escalate issues with other teams

What they look for

  • Strong written and spoken Chinese, Mandarin or Cantonese, in a corporate setting
  • Fluent written and spoken English
  • Customer focus and the ability to learn new products and systems quickly
  • Attention to detail, multitasking and the ability to work alone or in a team
  • Contact centre or customer service experience preferred
  • Salesforce or other CRM experience preferred

Benefits

  • Healthcare plans, paid time off, retirement plans and education benefits

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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Connect Keywordise to your assistant once, then send it the prompt. It applies for you.

ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job efyztyjwen
How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is an entry-level role. The posting asks for: strong written and spoken Chinese, Mandarin or Cantonese, in a corporate setting; fluent written and spoken English; customer focus and the ability to learn new products and systems quickly. Skills it names include Chinese, Mandarin, Cantonese, English.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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Dow JonesRemote, United States
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