ABC Legal ServicesHiring

Customer Success Manager

  • USD 70,000 to 80,000 per year
  • Remote, United States
  • Full-time
  • Lead
  • Posted 2 weeks ago
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In one line

Own a set of large law firm accounts, keeping them happy and growing, plus some technical onboarding; mostly remote with weekly analysis and client meetings.

About the role

Law firms need stand-in attorneys fast and safely, and this role keeps those client relationships on track by spotting risk early and turning data into action.

At a glance

Pay
USD 70,000 to 80,000 per year
Remote scope
Remote, United States
Seniority
Lead
Employment
Full-time
Skills
Metabase, Slack, Intercom, Jira, EDI, SFTP
Posted
21 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Run weekly analysis of volume, pricing, coverage and outcomes, then act on it
  • Lead quarterly reviews with firm leadership and handle escalations
  • Use AI tools constantly for analysis, drafting and early risk spotting

What they look for

  • 3 to 5 years in customer success, account management or client-facing ops with an analytical edge
  • Able to dig into data alone, find the trend and explain it clearly
  • Already reach for AI tools first, with examples to show
  • Comfortable with dashboards and BI tools such as Metabase

Nice to have

  • EDI, SFTP or technical onboarding experience
  • Legal industry or legal tech background

Benefits

  • Health, dental and vision insurance, plus 401(k) matching
  • Paid time off, company holidays, floating holidays and pet insurance

A typical week

  • Quarterly business reviews with firm leadership
  • Managing escalations and finding expansion opportunities
  • Technical integration work such as field mapping and SFTP setup

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Claude

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Message for Muse
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Muse is available in the US only for now.

Prompt
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Questions about this job

Is this job fully remote, and from where?

The posting lists it as remote for people in the United States.

What does this job pay?

The posting states USD 70,000 to 80,000 per year.

What experience is needed?

It is a lead role. The posting asks for: 3 to 5 years in customer success, account management or client-facing ops with an analytical edge; able to dig into data alone, find the trend and explain it clearly; already reach for AI tools first, with examples to show. Skills it names include Metabase, Slack, Intercom, Jira.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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