A cybersecurity training platformHiring

Customer Success Manager

  • Remote, United States
  • Full-time
  • Lead
  • Posted 6 days ago
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or apply from Claude / ChatGPT / Muse

In one line

Customer success role for enterprise accounts, mostly in the US, working remotely from the East Coast.

About the role

Owning engagement for large enterprise clients, acting as their main partner and tying usage to business results. Success is measured through retention, expansion and satisfaction scores.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Employment
Full-time
Skills
ChurnZero, HubSpot, Tableau, Slack, Gong, SaaS, Cybersecurity
Posted
23 Oct 2026
Last checked
28 Oct 2026

What you will do

  • Guide new customers through onboarding and the early stages of the relationship
  • Build trust with executive buyers as well as day to day admins and power users
  • Plan engagement around each customer's goals, with outcomes you can measure
  • Read usage data in tools like Tableau to spot trends and problems early
  • Run regular check-ins and executive business reviews, and keep account notes current

What they look for

  • Know how SaaS works and what good customer success looks like
  • Have handled enterprise accounts in the US market before
  • Can hold a hard conversation with a customer or with internal leadership
  • Understand cybersecurity basics, including pentesting and defence
  • Can own retention and expansion numbers and work with many internal teams

Nice to have

  • Previous customer success experience
  • Experience handling objections in a sales process

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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Connect Keywordise to your assistant once, then send it the prompt. It applies for you.

ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job xprbw4h5my
How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Customer Success Manager as a remote role for candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: know how SaaS works and what good customer success looks like; have handled enterprise accounts in the US market before; can hold a hard conversation with a customer or with internal leadership. Skills it names include ChurnZero, HubSpot, Tableau, Slack.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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