AuctriaHiring

Customer Success Specialist

  • Remote, Canada
  • Entry-level
  • Posted 2 weeks ago
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In one line

Remote customer support role for a fundraising events platform, helping nonprofits run their events; evening and weekend shifts on Pacific time.

About the role

Grassroots organisers and national nonprofits alike rely on the platform during their events, so quick, calm help matters. The team is fully remote and spread across North America.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, Canada
Seniority
Entry-level
Working hours
Pacific time zone, evenings and weekends
Skills
Excel, Slack, Notion, Intercom, Customer support
Posted
20 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Answer user questions by email and chat, with the odd call
  • Troubleshoot problems and see them through to a fix
  • Suggest changes to internal processes and work with a remote team

What they look for

  • Customer support experience over email, chat or video
  • Comfort with Excel, basic web design and clear written communication
  • Remote work experience, self-direction and strong organisation
  • Fluent English and the right to work in Canada
  • Living in the Pacific time zone, no exceptions

Nice to have

  • Nonprofit fundraising event experience, or familiarity with Slack, Notion, Intercom or Enchant

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Claude

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Connector URL
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Muse

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Questions about this job

Is this job fully remote, and from where?

The posting lists it as remote for people in Canada. On hours, the posting says: Pacific time zone, evenings and weekends.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is an entry-level role. The posting asks for: customer support experience over email, chat or video; comfort with Excel, basic web design and clear written communication; remote work experience, self-direction and strong organisation. Skills it names include Excel, Slack, Notion, Intercom.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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